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FAQs
Can I amend my order?
Unfortunately once an order is placed, it is unlikely that we will be able to change it. However, if you do wish to amend an order, please email us at hello@apethelabel.com with details of your order and the change you require as soon as possible and we will do our best to help you.
What happens if my package goes missing?
This rarely happens but once your order has left our warehouse via Australia Post, it is the responsibility of our carriers. Apè the Label has no control over the parcels in transit and is not legally responsible for any lost or damaged goods. In the first instance, contact Australia Post with your tracking details. Once you have a case number you can contact us at hello@apethelabel.com and we will do our best to assist you.
My item is faulty
We’re really sorry to hear this. Product quality is of utmost importance to us. Please contact us on hello@apethelabel.com with details of the issue. Alternatively, you can simply return the item under our Returns and Exchanges Policy.
Please return in the original packaging and include a brief explanation of the fault. We will send out a new item for you immediately and refund you the cost of shipping the faulty item back to us.
I need to return an item
Please go the Returns and Exchanges page on our website for all returns. All returned items must be in original condition, with tags attached and in their original packaging.
How do I track my order?
Once we receive your order and it has been processed, you will automatically be sent a tracking number.
If you do not receive a tracking number, please email your name and order number to hello@apethelabel.com so we can check the status of your order and send you the tracking number manually.
Why TPU and not PVC/Vinyl?
TPU Thermoplastic Polyurethane) is an advanced material that is much more environmentally friendly than alternatives such as PVC. TPU is durable, recyclable and biodegradable in 3 – 5 years.
PVC contains dangerous chemical additives, its production and disposal results in the release of toxic, chlorine-based chemicals. PVC is the least recyclable of all plastics because PVC items contain so many additives that recycling is largely impractical and expensive.
TPU has a much greener manufacturing process and management. Also during the Nylon lamination process, solvents are not used which is better for the natural environment.
The Advantages of TPU
Besides its manufacturing process, TPU also has some significant advantages over PVC including:
• Greater flexibility and excellent strength
• Lighter weight
• Abrasion resistant
• Resistance to oil and solvents
• Resistant to ageing and cracking (unlike the rest of us!)
• UV resistant
• More sustainable
How do I clean my apron?
Simply use disinfectant spray or a wipe once a week to maintain cleanliness
Straps - spot clean only
Are the aprons environmentally friendly?
Our aprons are made from 100% TPU (Thermoplastic Polyurethane).
TPU is an advanced material which is an environmentally friendly alternative to more commonly used, PVC or Vinyl.
We have specifically chosen and designed our aprons with TPU as it is a biodegradable material.
The product is also anti-yellowing, recyclable and non-toxic.
Do you ship internationally?
We do offer international shipping to some countries. Please check out our SHIPPING page for more information.
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