- All orders are shipped from our warehouse in Perth, Australia via Australia Post (Domestic) & DHL (International)
- Orders placed Monday through Friday will be processed and shipped within 24 hours.
- Please note, after a launch or restock day, processing times may take up-to 7 business days for the order to be shipped, due to an increased volume of orders.
- Orders placed on Friday or over the weekend will be shipped on the following Monday.
-
For International information regarding shipping fees, duties, and taxes, please refer to the international shipping & returns table below. I
SHIPPING SERVICES - AUSTRALIA
Flat-rate shipping across Australia - order as much as you like, the cost stays the same.
| SERVICE | ESTIMATED DELIVERY TIME* |
COST |
|---|---|---|
| Standard Shipping | 5-7 business days | $11 AUD |
| Express Shipping | 2-4 business days | $20 AUD |
|
Express Shipping (Orders over $280 AUD) |
2-4 business days | FREE |
*Excludes rural areas which may take longer than the estimated timeframes.
SHIPPING SERVICES - INTERNATIONAL
Enjoy fixed-rate shipping - no matter the size of your order.
| COUNTRY | SERVICE |
ESTIMATED DELIVERY TIME* |
COST (FLAT RATE) |
DUTIES & TAXES |
| UNITED STATES | DHL EXPRESS |
3-7 business days |
$40 USD | Calculated at check out |
| CANADA |
DHL EXPRESS |
3-7 business days |
$55 CAD |
Customer's responsibility upon delivery |
| DENMARK |
Express International (AusPost) Standard International (AusPost) |
3-6 Business Days
6-10 Business Days |
300 Kr
280 Kr |
Customer's responsibility upon delivery |
| IRELAND |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
€35
€30 |
Customer's responsibility upon delivery |
| NEW ZEALAND |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
$35 NZD
$25 NZD |
Customer's responsibility upon delivery |
| NORWAY |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
$70 AUD
$60 AUD |
Customer's responsibility upon delivery |
| SWEDEN |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
430 Kr
380 Kr |
Customer's responsibility upon delivery |
| SWITZERLAND |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
35 CHF
30 CHF |
Customer's responsibility upon delivery |
| UNITED KINGDOM |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
£30
£25 |
Customer's responsibility upon delivery |
|
WESTERN EUROPE |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
€40
€35 |
Customer's responsibility upon delivery |
|
EASTERN EUROPE |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
$80 AUD
$70 AUD |
Customer's responsibility upon delivery |
|
REST OF THE WORLD |
Express International (AusPost) Standard International (AusPost) |
3–6 Business Days
6-10 Business Days |
$95 AUD
$80 AUD
|
Customer's responsibility upon delivery |
*Excludes rural areas which may take longer than the estimated timeframes.
UNITED STATES DUTIES AND TAXES
**United States orders from the 29th of August 2025 include all duties and taxes calculated at checkout. This means the amount shown at checkout is the total cost of your order, with no additional charges upon delivery.
REST OF THE WORLD DUTIES AND TAXES
All international customers are responsible for any applicable taxes, duties, and customs fees imposed by their local customs authorities. These charges are determined by your country’s regulations and must be paid directly to the relevant authorities upon delivery.
Failure to pay these fees may result in your package being destroyed by customs. Ape the Label accepts no responsibility for any packages that are abandoned, refused, or destroyed due to unpaid customs duties and taxes. Please note that failure to pay these fees does not entitle you to a refund or store credit.
Please note that duties, taxes, and import fees paid at checkout or upon delivery are non-refundable. If you return your item for store credit, the original duties and taxes will not be reimbursed.
By proceeding with your purchase, you acknowledge and accept these terms. If you have any questions regarding potential customs charges, we recommend checking with your local customs office before placing an order.
**International shipments are sent via a no-signature delivery service. By choosing this option, you acknowledge and accept that a signature will not be required upon delivery.PROCESSING TIME
We aim to dispatch your order within 1-2 business days of receiving it. During peak sale or promotional periods, minor delays may occur, and we greatly appreciate your patience. Please note that shipping timeframes are in addition to our processing times. While we strive to meet estimated delivery windows, occasional courier delays may occur that are beyond our control.
TRACKING
You will receive an order confirmation email upon checkout. If you cannot see it in your inbox, please check your junk/spam folder. If you are still unable to locate it, contact us at hello@apethelabel.com. Once your order has been shipped, a shipping confirmation email with a tracking number (via Aus Post or DHL) will be sent. Use this number to track your shipment.
CANCELLATION POLICY
RESPONSIBILITY
Once goods are handed over to the courier, Ape the Label is not responsible for delays, lost packages, or delivery issues due to incorrect shipping information. Please ensure your address details are accurate at checkout. For delivery issues, contact the courier directly with your tracking number. Parcels are left in a secure location if deemed safe by the courier. If unsafe or the parcel is too large, it will be redirected to your local post office.