Lodging a return with us is super simple. Just follow the steps below.
1. Log in to our returns portal or your Ape The Label account
Go to our Account Login page:
apethelabel.com/account
or returns portal
Returns Portal
If you’ve never created an account before, you can activate it using the same email you used at checkout.
2. Select the order you’d like to return
Once logged in, you’ll see all your past orders.
Click on the order that contains the item you want to return.
3. Click “Request Return”
You’ll find this button inside the order details.
Select the item(s) you want to return.
4. Choose your return reason
You’ll be prompted to pick a return reason from the list and can add any extra notes if needed.
5. Submit your request
Your return request will be sent to our team for review.
We’ll email you once it’s been approved with the next steps.
6. Post your item back to us
After approval, please send your return to:
ATTN: APE THE LABEL
14 / 30 ERINDALE ROAD
BALCATTA, WESTERN AUSTRALIA 6021
Include your original invoice and clearly mark the items you’re returning so we can process it quickly.
7. Receive your store credit
Once your return arrives and is approved, we’ll issue your store credit via email so you can repurchase your preferred size or item.
If you need help at any step, our team is always here.
Email us anytime at hello@apethelabel.com.
