Online Return Policy

Store credits are available at Ape The Label.

Our return period is 30 days from delivery date.

Ape The Label offer full store credits on all full priced items/orders.

If you purchased using a welcome or any other discount code or during a site wide sale, you will only be eligible for a store credit ofthat amount

Permanent sale items from our sale page marked as final sale, hair accessories & items marked as  sample sale are not eligible for returns or store credit, so please choose carefully.

The item must be unworn, unwashed and unused with original tags attached with proof of purchase provided (proof of purchase can be your order number, or your invoice received with your order). Ape The Label has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.

Important note: Ape can only accept returns on items that are in their absolute original condition, items must be unworn, unwashed and have all original swing tags in place.

Returns can and will be rejected if there are any noticeable:

• Stains
• Strong fragrances or odours
• Pet hair
• Fake tan
• Makeup
• Oil stains

If you send back an item and it is not in it's original condition, we will not be able to process your return and you will be responsible for paying the shipping cost of $11 AUD to have the item sent back to you. 

Please ensure you aren't sending back unsellable items to avoid dealing with the above. We want to process your returns for you :)

To lodge a return, please have your order number and email address ready to enter into our returns portal below.

Note: If you have used a discount code and/or promotional code on your order you will not be eligible.

If you have any issues with this process please email us at hello@apethelabel.com

RETURNS PORTAL

Lodging a return with us is super simple. Just follow the steps below.

1. Log in to our returns portal or your Ape The Label account

Go to our Account Login page:

apethelabel.com/account

or returns portal

Returns Portal

If you’ve never created an account before, you can activate it using the same email you used at checkout.

2. Select the order you’d like to return

Once logged in, you’ll see all your past orders.

Click on the order that contains the item you want to return.

3. Click “Request Return”

You’ll find this button inside the order details.

Select the item(s) you want to return.

4. Choose your return reason

You’ll be prompted to pick a return reason from the list and can add any extra notes if needed.

5. Submit your request

Your return request will be sent to our team for review.

We’ll email you once it’s been approved with the next steps.

6. Post your item back to us

After approval, please send your return to:

ATTN: APE THE LABEL

14 / 30 ERINDALE ROAD

BALCATTA, WESTERN AUSTRALIA 6021

Include your original invoice and clearly mark the items you’re returning so we can process it quickly.

7. Receive your store credit

Once your return arrives and is approved, we’ll issue your store credit via email so you can repurchase your preferred size or item.

If you need help at any step, our team is always here.

Email us anytime at hello@apethelabel.com.

ATTN: APE THE LABEL
14 / 30 ERINDALE ROAD
BALCATTA, WESTERN AUSTRALIA 6021

Please note all returns must be initiated in our returns centre before they are sent to us.

Return shipping for change of mind or incorrect fit is customer borne and non refundable.

We recommend keeping your tracking details as Ape The Label are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost. We hope to be able to offer free return shipping in the future.

Please allow 7-14 business days from delivery for our team to process your return

If you are using a discount code on full priced stock, you are still eligible for a return but only for a store credit of the amount paid.

This also applies to items purchased in a sitewide sale.

*EXCLUDING FINAL SALE STOCK

Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at hello@apethelabel.com within 7 days of delivery. We will investigate this and assist you further.

Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.

Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry. Handle your knitwear with extra care due to their delicate nature.

APE will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.

To avoid any items being damaged,APE advises a cold hand wash always.

If you have damaged your item in the wash or when wearing it and would like advice on how to repair it, please get in touch with us at hello@apethelabel.com and we will do our best to assist you and make helpful suggestions.