Refund policy

RETURNS POLICY

We hope you love your Ape The Label purchase. However, we understand that returns may occasionally be necessary.

For eligible change-of-mind returns, request your return within 31 days from delivery. Approved change-of-mind returns receive store credit only.

We do not offer direct exchanges. Once your change-of-mind return is approved, you will receive a store credit to use toward your preferred item.

International Customers
Please note that any duties, taxes, or import fees paid at checkout or upon delivery are non-refundable. If you return an item for store credit, any duties and taxes originally paid will not be reimbursed.

CHANGE-OF-MIND RETURN CONDITIONS

To be eligible for a change-of-mind return, all items must meet the following conditions:

  • Items must be unworn, unwashed, undamaged, and returned in their original packaging

  • All tags must be attached and remain untouched

  • Items must be free from makeup, deodorant, fake tan, pet hair, perfume, or any other signs of wear

  • Returns must include the original invoice, with returned items clearly marked and placed back in the package

CHANGE-OF-MIND RETURN SHIPPING

Customers are responsible for all shipping costs associated with returning change-of-mind items to us. Original shipping fees are non-refundable, and return shipping costs will not be covered or reimbursed by Ape The Label.

We recommend using a tracked shipping service, as Ape The Label is not responsible for items lost or damaged in transit.

ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURN

  • Sale items

  • Items returned outside the 31-day return window

  • Items showing signs of wear, washing, or damage

  • Items returned without an order name or order number for reference

UNACCEPTED CHANGE-OF-MIND RETURNS

If your change-of-mind return is received and does not meet our change-of-mind return eligibility criteria, the item will not be approved for store credit. In this case, you will be responsible for the cost of shipping the item back to your original delivery address.

Change-of-mind return eligibility is assessed at the sole discretion of Ape The Label.

FAULT CLAIMS

Fault claims are assessed separately from change-of-mind returns, case by case. An item is not automatically excluded from fault assessment because it was bought on sale or is outside the change-of-mind return window. Contact hello@apethelabel.com for assessment.

HOW TO RETURN YOUR ITEM

  1. Lodge your return request via our Returns Portal

  2. Once approved, send your approved return items to the address below

ATTN: APE THE LABEL
5 / 30 Erindale Road
Balcatta, Western Australia 6021

  1. Include your invoice and clearly mark which item(s) you are returning

  2. Once your change-of-mind return is received and approved, you will receive an email with your store credit details

Please allow 5–10 business days for processing after we receive your return.

STILL UNSURE?

If you have any questions regarding returns, please contact us at hello@apethelabel.com and our team will be happy to assist.